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Hood Group
Affinity, insurer
& intermediary
insurance solutions

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Hood Group

We've been providing insurance solutions for over 30 years to some of the most well respected brands, insurance partners and financial intermediaries. Established in 1983, we came from modest beginnings in the City of London with a small team of passionate people who wanted to help change insurance for the better.

Now, Hood Group is one of the largest employers in South East Essex with over 200 staff, award winning services and cutting edge technology.

Specialising in general insurance including Home, Travel and Pet, we offer our partners an end-to-end service; from product and quote platform design through to sales and retentions.

Awards

 

For Affinities

Insurance products and services for brands

We create bespoke white label propositions for brands, across a number of sectors, who want to broaden and add value to their customer offering with high quality insurance products backed up by exemplary customer service.

For Insurers

A range of back-office solutions

We support our insurance partners with innovative back-office solutions, designed to seamlessly integrate with their business model to help increase efficiencies and speed to market.

For Intermediaries

Products for mortgage brokers, IFAs and directly authorised financial entities

We provide unique products, supported by a number of well-known underwriters, sold via innovative quote & buy platforms, all backed up by telephone and field based support.

Services

We offer a full end-to-end solution


Ecommerce

Integrated and conversion focussed.

Cutting edge ecommerce. We deliver a fully brand emulated experience that is tablet/mobile responsive. This is backed by advanced web analytics with A/B testing and the ability for XML/API integration.


Product & pricing

Designing a proposition that’s unique

We'll ensure that the product and pricing reflects your brand values, strategy and customer aspirations. We design and build our own products for a range of distribution channels - Online, Telephony, Branch and Aggregators.


IT systems

Dedicated, in-house specialists

We have our own development team who are experts at running high performance IT systems, including building and optimising price engines, providing full IT support and creating everything from websites to MI.


Account Management

Multi-level support & expertise

We have dedicated Relationship Managers for our partners who provide specialist insurance support. They have access to the key senior team members to help ensure our partnerships flourish.

 


Service & Fulfilment

Award winning customer service

Our customer service team is UK based and has significant experience delivering outstanding service levels and NPS (Net Promoter Score). This is backed by real time, fully branded postal, sms, email and self-service fulfilment.


Marketing

With you on the journey

We can be an extension of your marketing team by providing on and offline insurance marketing expertise including SEM, Social, Traditional and Analytics. We have in-house design, web build and marketing strategy expertise.


Telephony sales

Multiple services, one contact centre

Our sales team have the know-how, skills and empathy to talk about insurance and ensure the customer understands the product and has a great experience. We run inbound, web follow-up, web support and outbound campaigns - all whilst being entirely 'on brand'.


Claims & Underwriting

A panel of insurers

RSA, Aviva, Ageas, Canopius, Plum, AmTrust, DAS and Cigna. We have one of the widest and impressive insurer partnership panels on the market. Our claims team has insurer delegation as well as integrating with a number of award winning claims and assistance providers.

Products

Home, Travel & Pet Insurance Specialists

Home Insurance

The right cover for the right price

We designed our Home Insurance product specifically for the affinity & intermediary channel. The flexibility of our modular approach sets us out from the market; it gives the customer the opportunity to tailor their policy and only pay for the cover they require.

We can also quickly and simply amend the policy to suit our clients' specific customer demographic.

 

Travel Insurance

Our travel insurance packs in more as standard

Combining great value with a reassuringly high level of cover to protect customers from the unexpected when they’re abroad. There are three levels of high quality cover to choose from; Silver, Gold and Platinum which offer a range of benefits.

Thanks to our modular approach, customers also have the option to tailor their policy further if they so wish. These optional extras cover you for such things as gadget cover, winter sports, business travel, weddings and cruise.

 

Pet Insurance

A simplified product for a changing market

We designed our Pet Insurance product to reflect the broadening needs of this ever growing market. The flexibility of cover sets us out from the market; after all pets are as individual as their owners.

Our multi-pet product allows customers to tailor the level of cover to suit each of their pet’s needs, offering the right protection and peace of mind against unexpected and often expensive vet bills.

Clients

Some of our partnership success stories

Creating and developing mutually successful partnerships is central to how we run our business. Of key importance is to fully understand and embrace the values of our partners.

 

Asda

  • 5 and 3 Star Defaqto Rated Products
  • Fully branded mobile optimised website
  • ‘On brand’ sales & servicing
Asda Home Insurance

More Than

  • Mobile optimised website & journey
  • Dedicated marketing strategy
  • Enhanced customer experience
More Than Travel Insurance

Santander

  • Intermediary sales solution
  • Fully branded journey
  • Admin hub for brokers and sales team
Santander Home Insurance
 

Hiscox

  • Online sales optimisation
  • Which? Recommended
  • Customer fulfilment
  • Hiscox

Plum Underwriting

  • Specialist underwriting provision
  • Dedicated team
  • Online integration
Plum Underwriting

Select & Protect

  • Intermediary sales solution
  • Full sales and marketing support
  • Customer Service and Claims fulfilment
Select & Protect
 
 

The Cambridge

  • Online ecommerce platform
  • Branch sales integration
  • Sales support and customer services fulfilment
The Cambridge Building Society

Telegraph

  • High Sum Insured product design
  • Wider underwriting footprint
  • Content Marketing support
Telegraph Home Insurance

The Nottingham

  • Specialist Landlords product
  • Branch sales integration
  • Sales support and customer services fulfilment
The Nottingham

The Team

Giving you high level support

Our team have a wealth of financial services experience, with a number one priority to ensure that we not only meet the expectations of every partnership, but exceed them.

 
Simon Hood

Simon Hood

Chief Executive

Simon’s father, Bernard started the company in 1983. Simon joined the business in 1989 to set up and run the Sales and Marketing. He took over as Chief Executive in 1996. Prior to working for Hood Group, Simon worked in estate agency and also worked in various roles in Europe.

Simon was born in Africa and lived in eastern and southern Africa until the age of 13. He is a keen golfer and enjoys travelling.

Mark Hunter

Mark Hunters

Group Finance Director

Mark leads our Group Finance Team in delivering high quality management information and strategic advice to the business. In a career spanning over 35 years, Mark joined Hood Group in 2016 from Charles Taylor Adjusting where he held the role of Corporate Development Director for two years. Prior to that, Mark spent almost 30 years at Airclaims Group.

In his spare time he is a keen sports fan and an avid Chelsea FC supporter.

James Wallis

James Wallis

Chief Operating Officer

James commercial career spanned the boom and bust of the late 80’s housing market, before joining us as Head of Sales in 1994, going on to become a Director in 1997.

James was a primary school teacher for a short while, before starting his commercial career as an estate agent where he first met and worked with Simon Hood.

 
Paul Firkins

Paul Firkins

Business Development Director

Paul has over 25 years’ experience in developing effective solutions for intermediaries and affinities. He joined our team in 2007 as Head of Sales and was appointed as a Director in 2009.

In his spare time, Paul follows Nottingham Forest FC and also plays golf, though very badly by his own admission.

Bruce Reid

Bruce Reid

Commercial Director

Having led a successful career in the UK financial services industry spanning over 20 years, Bruce joined us in 2004 as Managing Director for our intermediary brand, Select & Protect.

Born and raised in New Zealand, alongside developing his career in financial services, Bruce has remained active across a number of sports, mostly notably football and golf.

Sheila Milbourne

Sheila Milbourne

Group Risk and Compliance Director

Sheila has over 35 years’ experience in general insurance and joined the group in 2006, going on to become Compliance Director in 2009 with a focus around managing risk.

Her professional development never stops, having completed an MBA, she holds the designatory titles MBA, ACII Chartered Insurer, CIRM. She is also a Master Practitioner in NLP. Other interests include, gardening, gym and arts and crafts.

 
 
Gavin Dobson

Gavin Dobson

Head of Marketing & E-commerce

Gavin has been part of team since 2006 and has a wealth of experience in marketing and e-commerce, developing solutions and launching new propositions across the marketing mix.

Gavin’s passions include rock music, cooking Indian and Thai food, and following American Football.

Jonathan Beaven

Jonathan Beaven

Head of Finance

Jonathan brings a vast wealth of knowledge acquired from working in different sectors including financial services, wholesale, retail, and technology sectors.

As a huge sports fan he enjoys cycling, badminton, following Arsenal and watching his youngest play football, come rain or shine. He also enjoys the odd glass of wine - when he’s not running the kids to their various clubs.

Ursula White

Ursula White

Head of Operations

Highly experienced in managing global operations and leading multi-national teams within the banking and finance sectors, Ursula joined the group in January 2014.

In between renovating houses, Ursula's a volunteer Child Welfare Officer for a local children’s football club.

 
Karen Otton

Karen Otton

Head of HR

Chartered MCIPD HR professional, Karen has extensive experience in people management, reward and talent management, training and health and safety. She also head up the Social and Welling Team.

Prior to joining the group and settling down to start a family; Karen travelled the world as a professional dancer and teacher.

Mark Allsopp

Mark Allsopp

Head of Travel

An experienced general insurance professional accustomed to working within a variety of disciplines with extensive experience in the Travel Insurance sector.

Mark was born and raised in Australia where he started his career in General Insurance. He has a keen interest in sports particularly Rugby and Cricket where involvement these day is strictly spectator biased. He also enjoys walking and cycling.

 

Get in touch

Drop us a line, we'd like that

Address:

Hood Group, 1 Maitland House, Warrior Square, Southend-on-Sea, Essex, SS1 2JY.