New Head of Ops at Hood Group
Data and technology driven insurance specialist, Hood Group, has appointed Darren Seymour as Head of Operations.
With over 20 years’ experience in service delivery, Darren is a dynamic customer service and contact centre director with a track record of translating strategy into practical customer focused operations that deliver against targets. This includes leading large scale transformation programmes in both the digital and operational elements of the customer journey to deliver significant improvements in the customer experience and engagement. For the past decade he has been has been working within telecoms sector including eight years in the Virgin Group.Read More
Hood Group secures government funding to help develop data and AI capabilities
Data and technology driven insurance specialist, Hood Group, today announces that it is joining forces with the University of Essex to develop its data strategy, including artificial intelligence and machine learning capabilities.
Hood Group has successfully secured support from the UK’s innovation agency, Innovate UK, to part-fund the 24 month project which represents a further step forward for Hood Group in delivering its data-driven growth strategy.Read More
Hood Group expands tech team with new senior appointment
Data and technology driven insurance specialist, Hood Group, has expanded its technology team with the appointment of Danny Spraggon as infrastructure and service manager.
An experienced leader with 18 years’ experience managing IT environments and systems, Danny joins Hood Group from London based B2B global advertising company, Gyro, where he served as Head of IT EurAsia.Read More
Covéa Insurance and Hood Group commence strategic trading relationship
Hood Group today announces that Covéa Insurance, one of the most trusted and well-respected insurers in the UK, has joined its panel of insurer partners.
Hood Group Commercial Director, Bruce Reid, comments: “We’re committed to evolving our existing products as well as developing new types of insurance cover that will add value to our brand partners and deliver products that truly serve today’s customers. We want to build relationships with forward thinking insurers to help enhance our current brand partner propositions and help us test new concepts and deliver new products, so we’re delighted to be able to work with Covéa Insurance. They not only have a wealth of experience across a wide range of product lines but also enjoy an outstanding reputation for innovation and high levels of customer care.”Read More
Hood Group appoints innovation manager
Data and technology-driven insurance specialist, Hood Group, has appointed Stefanie Haydock to the newly created role of Innovation Manager based at the group’s recently launched Innovation Lab in Spitalfields.
Hood Group CEO, Simon Hood, says: “The appointment of Stefanie will provide dedicated focus on the Group’s aim to transform insurance through innovation – be that partnering with start-up businesses to support their scale-up plans, implementing innovation ideas within the propositions we provide to our brand and insurer partners or using innovation to improve efficiencies in the way we do business.Read More
Mark Izzard appointed to Hood Group board
Data and technology driven insurance specialist, Hood Group, has appointed Mark Izzard to its board as director of its dedicated travel insurance division, Hood Travel.
Mark is a leading figure in the world of travel insurance distribution, having set up and been involved in many travel insurance brands over the last 15 years. In this new role his focus will be on providing guidance, support and direction to the Group’s travel insurance proposition for its insurer and brand partners.Read More
Hood Group enables brand partners to respond quickly to government restrictions
The UK government has announced new travel restrictions on selected routes to the UK, which means that large phones, laptops and gadgets are banned from being taken in hand luggage on inbound direct flights from Turkey, Lebanon, Jordan, Egypt, Tunisia and Saudi Arabia. This comes following a similar ban imposed by the United States.Read More
Hood Group and University of Essex in knowledge exchange partnership
Data and technology driven insurance specialist, Hood Group, has entered into a knowledge exchange partnership with the University of Essex, home of the UK Data Archive – the lead organisation of the UK Data Service.
The partnership will see Hood Group working with the University’s world class researchers on an initial project to analyse and review the Group’s existing insurance schemes and propose methods to reduce its question sets through data enrichment and predictive product selection at the point of quote. Further research projects are planned throughout the course of 2017.Read More
Hood Group launches connected home insurance pilot
Hood Group has begun testing a new connected home pilot programme designed to evaluate escape of water sensor technology and inform the development of new home insurance propositions.
Working in partnership with smart home provider, Lightwave, Hood Group will be running the pilot over the next two months.Read More
Team Travel wins first hackathon!
The winner of the first hackathons run in-house by data and technology driven insurance specialist, Hood Group, has been announced.
The hackathons were held on 8-9 February and 15-16 February with two teams each tasked to come up with a solution to a particular challenge. Team Travel focused on developing a new travel insurance proposition that can be sold via messenger bots such as Facebook Messenger while Team Residential turned their attention towards building a ‘no questions asked’ home insurance solution.Read More
Hood Group launches lab to drive innovation
Data and technology driven insurance specialist, Hood Group has set up its own Innovation Lab to drive the development of insurance products, services and solutions to help transform the customer experience.
Gavin Dobson, Head of Marketing at Hood Group, comments: “Insurance in its current state isn’t truly serving today’s customers and certainly won’t work for the next generation. Right now it’s simply a necessity people feel they have to have rather than want. We don’t see why insurance can’t become something that people willingly buy into as a service that helps them live their lives, helps stop things from going wrong or makes the annoying things in life go away.Read More
Hood Group appoints senior data & analytics manager
Data and technology specialist, Hood Group, has promoted Marc Steel to the role of senior data and analytics manager.
In this newly created role Marc will be responsible for building Hood Group’s data strategy from infrastructure to governance through to enrichment in order to develop innovative new insurance propositions that will benefit the group’s affinity brand partners and their customers. This strategy will include working with third party data and technology organisations as well as liaising with the group’s existing brand partners.Read More
Hood Group to host first hackathons
Data and technology specialist, Hood Group, is set to host a series of insurance hackathons in February.
The hackathons will see a group of staff – all from different areas of the business –working together to develop two new personal lines insurance products which Hood Group hopes to be able to successfully bring to the market in conjunction with one or several of its existing affinity and insurance partners.Read More
Mark Hunter joins Hood Group as new FD
Affinity insurance provider, Hood Group, today announces that it has appointed Mark Hunter as its new Finance Director following the retirement of Bob Gildie.
Mark joins Hood Group from Charles Taylor Adjusting where he held the role of corporate development director for two years. Prior to that, Mark spent almost 30 years at Airclaims Group where he held roles including Finance Director and Chief Operating Officer before being appointed CEO, a position he took up in 2006 and held until leaving the firm in 2013. Mark was also a non-executive director of Ascend Worldwide for six years.Read More
SSP marks transition to software as a service model with new Hood Group deal
Hood Group primed for growth with Clydesdale Bank refinance
Leading affinity insurance provider, Hood Group, is set for a period of rapid growth following the completion of a major refinancing programme with Clydesdale Bank.
Hood Group, which employs more than 200 staff in its Essex based office, offers high quality general insurance products, backed up by award-winning customer service, for a wide range of insurance partners including Legal & General, who announced the launch of a new travel insurance proposition in March 2016.Read More
Hood Group appoints new Head of Residential Property
Affinity insurance provider, Hood Group, has appointed Sarah Smith to the newly created role of Head of Residential Property.
In this new role, Sarah will be responsible for the leadership and management of the Group’s residential property lines of business which includes household, landlords and renters insurance. Sarah’s remit will be managing the overall execution of vision and distribution strategy to achieve growth and revenue targets, working closely with brand and insurer partners, senior stakeholders and across the business functions, on all areas of delivery.Read More
Hood Group appoints new Head of IT
Affinity insurance provider, Hood Group, has appointed Claire Foster to the role of Head of IT.
Claire joins Hood Group from AXA Insurance where she was Head of Operational Delivery for the past two years. Prior to that Claire spent six years at Towergate, the last three of which as Head of Business Solutions. She has more than 25 years’ experience and knowledge of the insurance industry including the general insurance and London markets.Read More
Legal & General appoints Hood Group to launch its new travel insurance product
Legal & General, one of the UK’s leading insurance providers, has appointed affinity insurance provider, Hood Group, to develop a new travel insurance proposition to support Legal & General’s re-entry into this sector of the market.
The appointment of Hood Group by Legal & General follows a competitive tender process.Read More
Hood Group Achieves Investor in People Silver Accreditation
Southend-based affinity insurance provider, Hood Group, is proud to announce that it has become one of a select number of organisations across the world to achieve the prestigious Silver Status by Investors in People (IIP).
Obtaining Silver Status puts Hood Group in the top 15 percent of IIP companies in the UK.Read More
Hood Group tops Asda customer service league table
Affinity insurance provider, Hood Group, has topped Asda’s 2015 league table for customer service beating all the retail giant’s other affiliates.
The Asda customer service league table rates the performance of its internal teams and external partners on several key areas when delivering the Asda customer experience. These include openness, understanding and ownership, adding value, respect and integrity.Read More
RAC appoints Hood Group to launch its new travel insurance product
RAC, one of the UK’s most progressive motoring organisations providing services for both private and business motorists, has appointed affinity insurance provider, Hood Group, to launch its new travel insurance product.
The new offering, developed by Hood Group for RAC, aims to give customers a choice of great value travel insurance packages plus a range of additional cover options including gadget cover, excess waiver, winter sports, golfing holidays, weddings and cruises.Read More
Hood Group delivers new ‘renters only’ product for Asda Money
Leading affinity insurance provider, Hood Group, has extended its relationship with supermarket giant Asda with the launch of a new home contents insurance product designed specifically for renters under the Asda Money brand.
Hot on the heels of the launch of Hood Group’s 3 and 5 star Defaqto rated insurance products for home owners developed exclusively for Asda customers, this new product gives people living in rented accommodation, whether furnished or unfurnished, complete control of how much cover they take out so they simply pay for what they need.Read More
Hood Group partners with Stoke City FC
Leading affinity insurance provider, Hood Group, has entered into a two year deal as the Official Platinum Partner to Barclays Premier League side, Stoke City.
Hood Group will be promoting its affinity partner, Asda Home Insurance, as the outward facing brand of the arrangement. Hood Group was appointed to launch a new home insurance product to Asda customers in July last year.Read More
Benenden enters partnership with Hood Group to launch new home insurance product
Benenden - the health and wellbeing provider has appointed affinity insurance provider, Hood Group, to help it further diversify its product range with the launch of a new home insurance product.
Launched today, Benenden Home Insurance will provide comprehensive cover for buildings and contents – with two different levels to choose from allowing customers to select cover to suit their needs.Read More
Hood Group shortlisted for a 2015 British Insurance Award
Leading affinity insurance provider, Hood Group, is proud to announce that it has been shortlisted in the Outsourced Partner of the Year category at the British Insurance Awards for 2015.
In reviewing entries for this award the judges were looking for evidence that a business had responded innovatively to the demands of the market and achieved consistent levels of service and customer satisfaction.Read More
MORE TH>N appoints Hood Group to launch its new travel insurance product
MORE TH>N, one of the UK’s leading providers of motor, pet and home insurance has appointed affinity insurance provider, Hood Group, to launch its new travel insurance product.
The new offering, developed by Hood Group for MORE TH>N, aims to give customers a choice of great value travel insurance packages plus a range of additional cover options including gadget cover, excess waiver, winter sports, golfing holidays and business travel. In addition, children under the age of 18 are covered free of charge under a family policy.Read More
Asda Money appoints Hood Group to launch its new home insurance
Supermarket giant Asda has appointed leading affinity insurance provider, Hood Group, to launch its new home insurance product working with the Asda Money arm of the business. This appointment follows a competitive tender process.
Hood Group will be delivering its new 3 and 5 star Defaqto rated home insurance products, developed exclusively for Asda customers, giving them greater choice and flexibility over how much cover they take and how much they pay, with the added benefit of home emergency cover included as standard.Read More