New Head of Ops at Hood Group

New Head of Ops at Hood Group

Data and technology driven insurance specialist, Hood Group, has appointed Darren Seymour as Head of Operations.

With over 20 years’ experience in service delivery, Darren is a dynamic customer service and contact centre director with a track record of translating strategy into practical customer focused operations that deliver against targets. This includes leading large scale transformation programmes in both the digital and operational elements of the customer journey to deliver significant improvements in the customer experience and engagement. For the past decade he has been has been working within telecoms sector including eight years in the Virgin Group.

In his new role, Darren will focus on ensuring that the Group’s customer service teams continue to deliver the highest levels of customer care. His role will be pivotal in the Group’s digital transformation and he will be working across many areas of the business including IT and the Innovation team to help the Group achieve its ambition to transform insurance and the customer experience.

Hood Group Chief Operating Officer, James Wallis, says: “Darren brings an enormous amount of operational experience to our Group. In particular his experience of delivering multichannel customer service will be invaluable as we work towards evolving and enhancing our customer service offering. Equally important is his considerable knowledge in leading digital transformation programmes as we implement our digital strategy. I’m delighted to welcome someone of Darren’s calibre to the business.”

Commenting on his new role, Darren added: “This is a business with a very clear strategy and one I’m incredibly pleased to have joined. I’m bowled over by the positivity and enthusiasm of each and every one of the customer operations team. Their understanding of their role in helping Hood Group to achieve its ambitions and their commitment to embracing opportunities to take customer service to new heights is going to make my job all the more exciting.”